Refund And Return Policy

Privacy Policy

Last Updated: August 2026

At SAKINÉ, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, browse our products, place an order, contact our support team, or otherwise interact with our services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the choices you have regarding your information.

By using the SAKINÉ website, you acknowledge that you have read and understood this Privacy Policy.

1. About This Privacy Policy

This Privacy Policy applies to information collected through:

• The SAKINÉ website

• Product pages

• Shopping cart and checkout

• Customer accounts

• Order forms

• Contact forms

• WhatsApp or other customer-support channels

• Email communications

• Promotional campaigns

• Other online interactions operated by SAKINÉ

This policy does not apply to websites or services operated by third parties that may be linked from our website. Those services have their own privacy policies.

2. Information We Collect

We may collect different types of information depending on how you interact with our website.

2.1 Information You Provide Directly

When you place an order, create an account, contact us, or submit information through our website, we may collect:

• Full name

• Email address

• Mobile/telephone number

• Billing address

• Shipping/delivery address

• City

• Postal/ZIP code

• Order details

• Product selections

• Size and color selections

• Payment-related information

• Customer-support messages

• Return or exchange information

• Information you voluntarily provide to us

We only request information that is reasonably necessary to provide our services and process your order.

3. Information Collected During Orders

When you purchase products from SAKINÉ, we may collect information required to process and fulfill your order, including:

• Order number

• Products purchased

• Product quantities

• Selected sizes

• Selected colors

• Order value

• Delivery information

• Payment status

• Order status

• Return or exchange details

This information allows us to process your order, arrange delivery, provide customer support, and maintain appropriate business records.

4. Payment Information

When you make a payment, your payment may be processed through a third-party payment provider, bank, or other payment service.

Depending on the payment method you choose, we may receive information such as:

• Payment status

• Transaction reference

• Payment method

• Transaction amount

• Payment confirmation

Where payment information is processed by a third-party payment provider, that provider may process your information according to its own privacy policy and security practices.

SAKINÉ does not need to store your complete card number or card security code when payment processing is handled directly by an authorized payment provider.

5. Cash on Delivery Information

If you choose Cash on Delivery, we may collect the information necessary to deliver and confirm your order, including:

• Name

• Phone number

• Delivery address

• City

• Order details

• Order value

This information may be shared with the courier or logistics provider responsible for delivering your order.

6. WhatsApp & Customer Support

If you contact SAKINÉ through WhatsApp, telephone, email, or another customer-support channel, we may receive and store information that you provide during the conversation.

This may include:

• Your name

• Phone number

• Order number

• Product information

• Questions

• Return/exchange requests

• Images or videos you send to us

• Other information voluntarily provided during the conversation

We use this information to respond to your questions, provide customer service, and resolve order-related issues.

Please avoid sending sensitive personal information through customer-support channels unless it is specifically required for your request.

7. Information Collected Automatically

When you visit our website, certain information may be collected automatically through your browser, device, cookies, analytics tools, or similar technologies.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• General location information

• Pages visited

• Products viewed

• Time spent on pages

• Referring website

• Website interactions

• Date and time of visits

• General website usage information

This information helps us understand how visitors use our website and improve its performance and user experience.

8. Cookies

SAKINÉ may use cookies and similar technologies to improve website functionality and understand how visitors interact with our website.

Cookies are small files stored on your device when you visit a website.

We may use cookies for purposes such as:

Essential Cookies

These cookies may be necessary for functions such as:

• Shopping cart functionality

• Checkout

• Login sessions

• Security

• Website navigation

• Remembering necessary preferences

Analytics Cookies

These cookies may help us understand:

• How many visitors use our website

• Which pages are visited

• How customers navigate the website

• Which products receive interest

• Whether certain website features are working properly

Preference Cookies

These may remember certain preferences to improve your experience.

Marketing Cookies

Where applicable, marketing technologies may help us measure advertising performance or show more relevant advertisements.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. How We Use Your Information

We may use your information for legitimate business purposes, including:

Order Processing

To:

• Process your purchases

• Confirm your order

• Prepare products

• Arrange delivery

• Provide order updates

• Process returns and exchanges

• Process refunds

Customer Support

To:

• Respond to questions

• Help with product selection

• Provide sizing assistance

• Resolve complaints

• Handle returns and exchanges

• Provide order assistance

Website Improvement

To:

• Improve our website

• Improve navigation

• Improve product presentation

• Understand customer preferences

• Identify technical problems

• Improve website performance

Security

To:

• Protect our website

• Detect suspicious activity

• Prevent fraud

• Protect customer accounts

• Investigate unauthorized activity

Business Administration

To:

• Maintain business records

• Manage transactions

• Process accounting information

• Comply with applicable legal obligations

• Resolve disputes

10. Marketing Communications

With appropriate permission where required, SAKINÉ may use your contact information to send information about:

• New collections

• New products

• Seasonal launches

• Special offers

• Discounts

• Promotions

• Fashion updates

• Other SAKINÉ news

You can request to stop receiving promotional communications at any time.

You may unsubscribe using the unsubscribe option included in applicable marketing emails or contact us directly.

Please note that even if you opt out of marketing communications, we may still send essential service-related messages, such as order confirmations, shipping updates, return information, or account-related communications.

11. Sharing Your Information

SAKINÉ does not sell your personal information to third parties.

We may share information when reasonably necessary to provide our services or operate our business.

These parties may include:

Courier & Delivery Companies

We may provide delivery information such as:

• Name

• Phone number

• Delivery address

• City

• Order information

to courier or logistics partners so that your order can be delivered.

Payment Providers

Payment information may be processed by payment providers, banks, or other financial service providers involved in completing your transaction.

Website & Technology Providers

We may use third-party providers for:

• Website hosting

• Website maintenance

• Analytics

• Security

• Email delivery

• Customer support

• Website functionality

These providers may process information on our behalf where necessary to provide their services.

Legal or Regulatory Authorities

We may disclose information if required to:

• Comply with applicable law

• Respond to a lawful request

• Protect our legal rights

• Prevent fraud

• Investigate security incidents

• Protect customers or other individuals

12. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms, payment providers, courier services, or other external services.

If you click a third-party link, you will leave the SAKINÉ website.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Social Media

SAKINÉ may maintain or use social-media platforms for communication, marketing, and customer engagement.

If you interact with SAKINÉ through social media, information may be processed by the relevant social-media platform according to its own privacy policy.

We may receive information that you voluntarily make available through these platforms.

14. Children’s Privacy

SAKINÉ offers clothing for children, but our website and online purchasing process are intended to be operated by parents, guardians, or other authorized adults.

We do not intentionally request or collect personal information directly from children for independent purchases.

If you are a parent or guardian and believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

When purchasing children’s clothing, the customer should provide the information of the parent, guardian, or adult placing the order rather than unnecessary personal information about the child.

15. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the information and circumstances, security measures may include:

• Secure website connections

• Access controls

• Limited access to customer information

• Security monitoring

• Secure payment processing through applicable providers

• Administrative safeguards

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

16. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain information for purposes including:

• Processing orders

• Customer service

• Returns and refunds

• Accounting

• Tax and business records

• Fraud prevention

• Dispute resolution

• Legal or regulatory obligations

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.

17. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information.

You may contact us to:

• Ask what information we hold about you

• Request correction of inaccurate information

• Request deletion of information where applicable

• Ask about how your information is used

• Withdraw consent where processing is based on consent

• Opt out of marketing communications

• Raise a privacy-related concern

Some information may need to be retained where required for legal, accounting, security, or legitimate business purposes.

18. Updating Your Information

If your personal information changes or you believe information we have about you is incorrect, please contact us.

For example, you may request correction of:

• Name

• Email address

• Phone number

• Delivery information

• Other account information

We may ask you to provide reasonable information to verify your request.

19. Protecting Your Account

If you create an account on the SAKINÉ website, you are responsible for keeping your login credentials confidential.

Please do not share your password with others.

If you believe that someone has accessed your account without authorization, contact us as soon as possible.

We may ask you to verify your identity before making certain changes to your account or personal information.

20. Fraud & Security Monitoring

We may use customer and transaction information to identify and prevent:

• Fraudulent orders

• Suspicious payment activity

• Unauthorized account access

• Abuse of promotional offers

• Repeated fraudulent returns

• Other activities that may harm customers or SAKINÉ

If an order appears suspicious, we may contact the customer for verification or take other reasonable steps to protect the transaction.

21. International Data Processing

Some third-party service providers used by SAKINÉ may process information on servers located outside Pakistan.

Where applicable, information may therefore be processed in another country in connection with services such as:

• Website hosting

• Analytics

• Payment processing

• Email services

• Cloud services

• Customer support

We take reasonable steps to use reputable service providers and protect personal information when it is processed by third parties.

22. Data Breaches & Security Incidents

If we become aware of a security incident that materially affects personal information, we will take reasonable steps to investigate, contain, and address the incident.

Where required by applicable law, we may notify affected individuals or relevant authorities.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services

• Changes to website functionality

• Changes to third-party services

• Changes in legal or regulatory requirements

• Changes to our privacy practices

When we update the policy, we will update the Last Updated date at the top of this page.

We encourage you to review this page periodically.

24. Consent

By using the SAKINÉ website and providing personal information to us, you acknowledge that you have read this Privacy Policy.

Where applicable, we may request specific consent before collecting or using information for particular purposes.

You may withdraw consent where legally applicable, although withdrawing consent may affect our ability to provide certain services.

25. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or the way SAKINÉ handles your personal information, please contact us.

SAKINÉ

Email: info@shopsakine.com

WhatsApp: +923365593485

Phone: +923365593485

Business Address: Shop Number 4, Plot Number BS-20, Merchant Navy Officers C.H. Society, Sector 15-A/2, Scheme 33, Karachi

We will review privacy-related requests and respond within a reasonable period.

Summary

In simple terms, SAKINÉ collects information mainly so that we can:

Process your orders → Deliver your products → Provide customer support → Handle returns/refunds → Improve our website → Protect customers and our business → Send marketing communications where permitted.

We do not sell your personal information to third parties.

Your information may be shared with trusted service providers, such as payment processors, courier companies, website providers, and other partners, only where reasonably necessary to operate our services or comply with legal obligations.