Refund And Return Policy
Return & Refund Policy
Last Updated: August 2026
At SAKINÉ, we want you to feel confident when shopping for women’s and kids’ clothing with us. We carefully inspect and pack every order before dispatch. However, if you receive an incorrect, damaged, defective, or unsuitable item, we are here to help.
Please read the following policy carefully before placing your order.
1. Return & Exchange Period
You may request a return or exchange within 7 calendar days from the date your order is delivered.
After the 7-day period has passed, we may not be able to accept your return or exchange request.
To start a return or exchange, please contact our customer support team within the applicable period and provide:
- Your order number
- Customer name and contact number
- Reason for return/exchange
- Clear photographs of the product
- A short video, where necessary, showing the issue with the product
Our team will review your request and confirm whether the item qualifies for return or exchange.
2. Items Eligible for Return or Exchange
We accept returns or exchanges in the following situations:
Wrong Product
If you receive a product different from the one you ordered, please contact us within 7 days of delivery.
For example:
- Wrong design
- Wrong product
- Wrong color
- Wrong size sent by SAKINÉ
- Wrong quantity
If the mistake is confirmed to be from our side, we will arrange an appropriate replacement or refund.
Damaged Product
If your product arrives damaged, please notify us as soon as possible.
Please provide clear photographs and/or a video showing the damage. Our team will inspect the evidence and determine the appropriate resolution.
Manufacturing or Stitching Defect
If you receive a product with a genuine manufacturing or stitching defect, please contact us within 7 days of delivery.
After inspection, we may offer:
- Replacement
- Exchange
- Refund
depending on the nature of the issue and product availability.
Incorrect Size
If you selected the wrong size while placing your order, the item may be eligible for exchange provided that:
- The item has not been worn
- The item has not been washed
- Original tags are attached
- The item is in its original condition
- The item is returned within 7 days
Please note: Exchange due to customer-selected wrong size may be subject to return/exchange courier charges.
3. Conditions for Return
To be eligible for a return or exchange, the product must:
- Be unused and unworn
- Be unwashed
- Be free from perfume, makeup, stains, or other marks
- Have all original tags attached
- Have the original packaging where applicable
- Include any accessories or items supplied with the product
- Be in the same condition in which it was received
For women’s and kids’ clothing, customers may inspect or try on the garment for size, but the item must not be worn outside or washed.
We reserve the right to reject a return if the product shows signs of use, washing, damage, alteration, stains, smell, or missing tags.
4. Non-Returnable Items
The following items are generally not eligible for return or exchange:
- Items that have been worn
- Washed or dry-cleaned clothing
- Products with removed or damaged tags
- Products with stains, makeup marks, perfume smell, or other signs of use
- Customized or altered products
- Products modified according to customer instructions
- Clearance or final-sale items, where clearly marked as Final Sale
- Items returned after the 7-day return period
- Products damaged after delivery due to customer handling
For hygiene reasons, any applicable intimate or personal-wear products are non-returnable.
5. Sale & Discounted Products
Products marked as Sale, Clearance, or Final Sale may be subject to different return and exchange conditions.
Unless the product is defective, damaged, or incorrectly supplied by SAKINÉ, final-sale items are not eligible for return or exchange.
Any special return conditions for a promotion will be clearly mentioned on the relevant product or promotion page.
6. Change of Mind
We understand that sometimes you may change your mind after receiving your order.
A change-of-mind return may be accepted within 7 days, provided the product is unused, unwashed, undamaged, has its original tags, and meets all return conditions.
In such cases, the customer may be responsible for the return courier charges and applicable delivery costs.
The final approval of a change-of-mind return will be subject to product inspection.
7. Exchange Policy
If you want to exchange an eligible product for another:
- Contact us within 7 days of delivery.
- Provide your order number and reason for exchange.
- Send photographs of the product if requested.
- Wait for our confirmation before sending the item.
- Return the product according to our instructions.
- Once the product passes inspection, the replacement will be processed.
An exchange is subject to stock availability.
If the requested replacement size, color, or design is unavailable, we may offer another available option or a refund where applicable.
If the replacement product has a higher price, the customer will be responsible for paying the difference.
8. Return Shipping Charges
If the mistake is from SAKINÉ
If we send:
- The wrong product
- The wrong size
- A damaged product
- A defective product
- An incorrect item
we will take responsibility for the applicable return/replacement shipping arrangements after verification.
If the return is due to customer preference
For reasons such as:
- Change of mind
- Customer-selected wrong size
- Customer-selected wrong color
- Customer no longer wants the product
the customer may be responsible for the return courier charges.
9. How to Request a Return
To request a return or exchange:
Step 1 — Contact Us
Contact our customer support team within 7 days of delivery.
Please provide:
- Order Number:
- Name:
- Phone Number:
- Product Name:
- Reason for Return:
Attach clear photographs of the product. For damaged or defective products, a video may also be requested.
Step 2 — Review
Our team will review your request and may ask for additional photographs or information.
Step 3 — Approval
If your return is approved, we will provide instructions for returning the product.
Please do not send a product back without receiving return instructions from our team.
Step 4 — Inspection
After receiving the returned product, our team will inspect it to confirm that it meets our return conditions.
Step 5 — Resolution
Once approved, we will process the applicable:
Exchange
Replacement
Refund
10. Refund Policy
If your return qualifies for a refund, the refund will be processed after the returned product has been received and inspected.
Refunds may be provided through the applicable payment method or another agreed payment method.
For advance/bank-transfer orders, we may request the customer’s bank account or applicable payment details to process the refund.
For Cash on Delivery orders, no payment is collected online at the time of purchase. If a refund is approved, our support team will confirm the appropriate refund method with the customer.
11. Refund Processing Time
After your returned product has been received and approved, please allow 5–10 business days for the refund to be processed, depending on the payment method and financial institution.
The time required for the amount to appear in your account may vary depending on the bank or payment service provider.
We will notify you once the refund has been initiated.
12. Delivery Charges & Refunds
Original delivery charges are generally non-refundable when a return is requested because of customer preference, change of mind, or an incorrectly selected size/color.
However, if the return is due to an error from SAKINÉ, such as a wrong or defective product, we will review the delivery charges and provide an appropriate resolution.
13. Damaged Package at Delivery
If your parcel appears visibly damaged when delivered, please inspect the package before accepting it where possible.
If the product inside is damaged, contact us immediately with:
- Photos of the parcel
- Photos of the shipping label
- Photos of the damaged product
- Unboxing video, if available
An unboxing video can help us investigate delivery-related damage more efficiently.
14. Product Color & Appearance
We make every effort to display product colors and images as accurately as possible.
However, colors may appear slightly different depending on:
- Mobile phone screens
- Computer monitors
- Display brightness
- Screen settings
Photography lightingMinor differences in color appearance that result from screen/display settings may not necessarily qualify as a product defect.
15. Product Availability
If an approved exchange product is unavailable, SAKINÉ may offer:
- An alternative size
- An alternative color
- Another available product
- A refund, where applicable
Our customer support team will discuss the available option with you.
16. Order Cancellation
You may request cancellation of your order before it has been dispatched.
Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure after delivery.
For advance-paid orders, any approved cancellation refund will be processed according to our refund procedure.
17. Refused or Unclaimed Orders
If a customer refuses to accept an order or fails to receive it without contacting SAKINÉ, additional courier or return shipping charges may apply.
If you are unable to receive your order, please contact our support team as soon as possible so we can assist you.
18. Return Inspection
All returned products are inspected before an exchange or refund is approved.
A return may be rejected if:
- The item has been worn
- The item has been washed
- Tags have been removed
- The product has been altered
- The product has stains or makeup marks
- The product has a strong perfume or other odor
- The product has been damaged after delivery
- The product is missing parts/accessories
- The return request was submitted after the applicable return period
If a return is rejected, we will notify the customer and may arrange for the item to be sent back.
19. Important Note About Returns
Please do not send any product back to SAKINÉ before your return request has been approved by our customer support team.
Unauthorized returns may experience delays in processing.
20. Our Commitment
At SAKINÉ, our goal is to provide high-quality women’s and kids’ clothing along with a reliable and transparent shopping experience.
If something goes wrong with your order, please contact us and give our team an opportunity to resolve the issue.
We will always try to provide a fair solution based on the condition of the product, the reason for the return, and the circumstances of the order.