Trems and Condition
Terms & Conditions
Last Updated: August 2026
Welcome to SAKINÉ. These Terms & Conditions govern your use of the SAKINÉ website and your purchase of women’s and kids’ clothing through our online store.
By accessing, browsing, or using our website, or by placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.
1. About SAKINÉ
SAKINÉ is an online fashion store offering women’s and kids’ clothing and related products.
Throughout these Terms & Conditions, the words “SAKINÉ,” “we,” “us,” and “our” refer to SAKINÉ.
The words “you,” “customer,” and “your” refer to the person accessing our website or placing an order.
2. Using Our Website
By using our website, you agree to:
Provide accurate information when placing an order.
Use the website for lawful purposes only.
Not attempt to interfere with the operation or security of the website.
Not use the website to commit fraud or other unlawful activities.
Not copy, reproduce, or misuse our website content without permission.
Not attempt to gain unauthorized access to our systems or accounts.
Provide accurate contact and delivery information.
We reserve the right to restrict or terminate access to our website if we reasonably believe that the website is being misused.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, colors, and other product information displayed on our website are accurate.
However, minor differences may occur due to:
Screen settings
Lighting during photography
Different display devices
Natural fabric characteristics
Manufacturing variations
The actual color of a product may appear slightly different from the image displayed on your screen.
4. Product Availability
All products are subject to availability.
A product shown on our website may become unavailable due to stock changes, inventory errors, or other circumstances.
If a product becomes unavailable after you place an order, we may contact you and offer an appropriate solution, which may include:
An alternative product
An alternative size or color
Cancellation of the affected item
A refund where applicable
5. Prices
All product prices displayed on the website are shown in the applicable currency indicated on the website.
Prices may change at any time without prior notice.
However, once an order has been successfully confirmed, the applicable product price will generally be based on the price displayed at the time of purchase, subject to correction of genuine pricing or technical errors.
Promotional prices, discounts, and special offers may be subject to additional conditions.
6. Placing an Order
When placing an order, you are responsible for providing accurate information, including:
Full name
Mobile number
Email address where applicable
Complete delivery address
City
Product selection
Size
Color
Quantity
Please carefully review your order before submitting it.
SAKINÉ is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
7. Order Confirmation
After placing an order, you may receive an order confirmation through the contact information provided during checkout.
An order confirmation indicates that your order has been received. It does not necessarily guarantee that every product is available until the order has been processed.
We reserve the right to cancel an order in reasonable circumstances, including:
Product unavailability
Incorrect pricing
Suspicious or fraudulent activity
Incorrect customer information
Technical errors
Delivery limitations
Other circumstances that prevent fulfillment
If we cancel a prepaid order, an applicable refund will be processed according to our Refund Policy.
8. Cash on Delivery
Where Cash on Delivery is available, customers may pay the applicable order amount to the courier upon delivery.
Customers should provide an active and reachable phone number so that our team or courier partner can contact them regarding delivery.
Repeated refusal or non-acceptance of Cash on Delivery orders may result in restrictions on future Cash on Delivery purchases.
9. Advance Payments
Where advance payment is required or selected, customers may be asked to pay the applicable amount through the available payment method.
The order may not be processed until the required payment has been successfully verified.
Customers should retain their payment confirmation or transaction reference until the order has been completed.
10. Delivery
We aim to deliver orders within the estimated delivery period communicated at checkout or through our customer-support channels.
Delivery times may vary depending on:
Customer location
Courier availability
Weather
Public holidays
Peak shopping periods
Unexpected logistical delays
Incorrect or incomplete delivery information
Estimated delivery times are not guaranteed delivery deadlines unless specifically stated otherwise.
11. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please include relevant information such as:
House/building number
Street
Area
City
Nearby landmark where useful
Active contact number
If an order cannot be delivered because the customer provided incorrect information or cannot be reached, additional delivery or return charges may apply.
12. Receiving Your Order
Customers should inspect their parcel and products after delivery.
If you receive:
The wrong product
A damaged product
A defective product
An incorrect size sent by SAKINÉ
please contact us within the applicable period described in our Return & Refund Policy.
Where possible, customers are encouraged to record an unboxing video, particularly for high-value or multiple-item orders.
13. Returns & Exchanges
Returns and exchanges are governed by our separate Return & Refund Policy.
Please review that policy before placing an order.
Generally, eligible products must be:
Unworn
Unwashed
Undamaged
Unaltered
Free from stains or odors
Returned with original tags
Returned within the applicable return period
Certain sale, clearance, customized, or hygiene-sensitive products may not be eligible for return or exchange.
14. Refunds
Approved refunds will be processed according to our Return & Refund Policy.
Refund processing time may depend on:
Return inspection
Payment method
Banking or payment provider processing times
Customer verification
Other applicable circumstances
Where a refund is approved, we will communicate the applicable refund procedure to the customer.
15. Exchanges
Eligible products may be exchanged subject to availability.
If the requested replacement size, color, or product is unavailable, SAKINÉ may offer an alternative solution or refund where applicable.
Additional charges may apply where the replacement product has a higher price.
16. Promotions & Discounts
SAKINÉ may occasionally offer:
Discount codes
Seasonal promotions
Bundle offers
Limited-time sales
Free-delivery promotions
Other promotional offers
Each promotion may have its own terms, including:
Validity period
Minimum order value
Eligible products
Maximum discount
Usage limits
Customer eligibility
Promotions cannot be combined unless explicitly stated.
17. Discount Codes
Discount codes must be entered during checkout where applicable.
A discount code may be subject to specific conditions.
We reserve the right to:
Cancel invalid discount codes
Correct technical errors
Restrict misuse
Withdraw a promotional code
Limit the number of times a code can be used
Discount codes generally cannot be exchanged for cash.
18. Intellectual Property
All content on the SAKINÉ website, including where applicable:
Logos
Brand names
Product photographs
Graphics
Designs
Text
Product descriptions
Website layout
Videos
Icons
Marketing materials
is owned by or licensed to SAKINÉ unless otherwise stated.
You may not reproduce, copy, modify, distribute, sell, or commercially use our content without prior written permission.
19. Customer Reviews & User Content
If you submit a review, photograph, comment, testimonial, or other content to SAKINÉ, you confirm that:
The content is your own or you have permission to use it.
It does not violate another person’s rights.
It does not contain unlawful or abusive material.
It does not contain misleading information.
By submitting content, you grant SAKINÉ permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.
We may remove content that is misleading, offensive, unlawful, irrelevant, or otherwise inappropriate.
20. Website Accuracy
We make reasonable efforts to keep our website information accurate and up to date.
However, errors may occasionally occur, including errors involving:
Product descriptions
Prices
Availability
Images
Promotions
Website functionality
We reserve the right to correct errors and update information when necessary.
21. Website Availability
We aim to keep the SAKINÉ website available and functioning properly.
However, we cannot guarantee uninterrupted access.
The website may occasionally be unavailable because of:
Maintenance
Updates
Technical problems
Hosting issues
Security incidents
Internet or network problems
Circumstances outside our reasonable control
22. Third-Party Services
Our website may use third-party services such as:
Payment providers
Courier companies
Website hosting providers
Analytics services
Marketing platforms
Customer-support platforms
Social-media services
Third-party services may have their own terms and privacy policies.
SAKINÉ is not responsible for the independent policies or practices of third-party service providers.
23. Limitation of Liability
To the extent permitted by applicable law, SAKINÉ will not be responsible for losses caused by circumstances outside our reasonable control.
This may include:
Courier delays
Natural disasters
Severe weather
Internet outages
Technical failures
Government restrictions
Public emergencies
Third-party service failures
Incorrect information supplied by the customer
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.
24. Fraud & Misuse
We reserve the right to investigate and take appropriate action against suspicious or fraudulent activity.
This may include:
Fraudulent orders
Payment abuse
Promotional code abuse
False return claims
Repeated refusal of orders
Unauthorized use of customer accounts
Attempts to manipulate website functionality
Where appropriate, we may cancel orders, restrict payment methods, or restrict access to the website.
25. Privacy
Your use of the SAKINÉ website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect personal information.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
26. Children’s Products
SAKINÉ sells clothing designed for children, but purchases should be made by parents, guardians, or other authorized adults.
We do not intentionally require children to independently create accounts or make purchases.
Parents and guardians are responsible for supervising children’s use of the website.
27. Changes to These Terms
SAKINÉ may update these Terms & Conditions from time to time.
Updates may be made because of:
Changes to our services
New website features
Changes in business practices
Changes to promotions
Changes in legal or regulatory requirements
The updated version will be published on this page with a revised Last Updated date.
Your continued use of the website after changes are published means that you accept the updated Terms & Conditions to the extent permitted by applicable law.
28. Governing Law
These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of Pakistan.
Any dispute arising from the use of the SAKINÉ website or purchase of products will be handled in accordance with applicable Pakistani law.
Nothing in these Terms & Conditions is intended to remove or restrict any mandatory consumer rights available under applicable law.
29. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
30. Entire Agreement
These Terms & Conditions, together with our Privacy Policy and Return & Refund Policy, constitute the terms governing your use of the SAKINÉ website and your purchases from us, subject to any additional terms specifically provided for particular products or promotions.
31. Contact Us
If you have any questions about these Terms & Conditions, please contact us.
SAKINÉ
Email: info@shopsakine.com
WhatsApp: +923365593485
Phone: +923365593485
Business Address: Shop Number 4, Plot Number BS-20, Merchant Navy Officers C.H. Society, Sector 15-A/2, Scheme 33, Karachi
We will be happy to assist you with questions regarding orders, products, delivery, returns, refunds, or these Terms & Conditions.